That way, everyone’s always seen and heard, and people get the most natural feeling yet of being physically all in the same room together.
If you encounter an issue with older software (outside our support policy), when you reach out to us for technical support, we will ask you to upgrade to a supported software release first.įor any questions or concerns, or if you need Neat’s technical team, please email us at Neat fully intends to make all of our rich experiences available to Microsoft Teams customers. To ensure you can always get support from Neat’s technical team, please make sure you keep your devices on a supported software release. If you have opted out of ‘Automatic updates’ on your Neat device (an option available from February 2021 release), you will become responsible for manually upgrading all your Neat devices using the Zoom Room administrator portal.
*Note: The room passcode is configured in the Zoom portal. (If you do not see Neat Bar listed here, it is quite likely your Neat Bar and Neat Pad are not paired)
Then navigate to Systems Settings -> System -> About -> Neat Pad and Neat Bar serial numbers and firmware versions. Click on this and enter the Room’s passcode*.
Next to it, there will be an option called ‘System Settings’.
To check Neat firmware and serial numbers, go to Settings -> General on your Neat Pad. In most circumstances the Neat firmware versions (called “Controller Firmware Version” for the Pad and “Zoom Rooms Firmware Version” for the Bar) will be displayed in a format like “NFA1.20210213.0033”. The Zoom software version numbers will be displayed on the right (e.g. On your Neat Pad, navigate to Settings (lower left corner) -> About. The Zoom software and Neat firmware versions for both Neat Bar and Neat Pad can be viewed from the Neat Pad.